Antivirus App Freezes Windows 7 After Latest UpdateSoftpedia News #For_WindowsJanuary 12, 2019
A bug in the latest version of Malwarebytes, a popular security product for Windows, causes a number of Windows 7 devices to freeze.
The issue has already been acknowledged by the company, who says that it’s working on a patch and confirms the freezing is experienced on Malwarebytes for Windows version 3.6.1 with component package version 1.0.508.
To check the version that you are running, open Malwarebytes and then click Settings > About .
Check both the Malwarebytes version and the component package version.
Two temporary workarounds as fix on its way First, you can disable Malwarebytes for Windows Web Protection and second, you can restore to the previous Malwarebytes for Windows components package version.
“We are aware of an issue involving sporadic freezes/lock-ups of machines running the latest version of Malwarebytes for Windows and Windows 7.
This issue is currently being investigated and further updates will be provided in this forum topic.
We apologise for the inconvenience this has caused and are working hard to identify the cause and provide a permanent solution,” Malwarebytes said.
The security vendor also explained that it’s currently looking into the matter and requested users to submit logs that would eventually help them isolate the issue and deliver a fix.
You can also reach out to Malwarebytes for additional support should you need it.