Online Glitch in Indian bank HDFC Hits Business 4 Third DayBloomberg at MSN.Com #Espa_OlDecember 4, 2019
(Bloomberg) — A prolonged glitch at HDFC Bank Ltd., an Indian lender well known for its digital services, could erode trust and hurt business as clients struggle to perform basic transactions.
A security guard exits a Housing Development Finance Corp. (HDFC) bank branch in Mumbai, India, on Monday, June 3, 2019.
The Reserve Bank of India rate decision is scheduled for June 6.
An unknown number of the Mumbai-based lender’s 49 million customers have been locked out of its online banking platform for the past three days, prompting dozens to vent their anger on social media.
An HDFC Bank spokesman declined to comment on the reason for the outage or say when it would be fixed, beyond what the company was telling customers on Twitter.
The error has prevented some account holders from making loan and salary payments, according to complaints on the bank’s Twitter handle.
It’s not the first time the private-sector bank has faced such an issue.
When it launched a renewed version of its mobile banking application a year ago, customers struggled to log in, according to BloombergQuint.
That forced the bank to withdraw the new app and restore the old version.
(Updates with comment from analyst in the fifth paragraph)
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